Dr. Claudia Lai is an Assistant Professor at the University of Victoria in Health Information Sciences. As a researcher, educator, advocate and pharmacists with a deep understanding of health systems and health system integration, her research builds on her extensive professional experience from all levels of the health system (including home and community care, government, provider organizations, hospital, and academic settings). She holds a PhD in Health Services Research, Health Informatics, from the University of Toronto, Institute of Health Policy Management and Evaluation, Dalla Lana School of Public Health. After completing her PhD, she held a post-doctoral fellowship at the University of Laval in Shared Decision Making and Knowledge Translation. Her research draws on advances in theory and methodology to explore ways to build more equitable digital innovations for diverse patient communities to better navigate the health system and make informed health decisions as they live and age at home.